شحن
شحن
1. Delivery Areas
We ship across all seven Emirates: Dubai, Abu Dhabi, Sharjah, Ajman, Umm Al Quwain, Ras Al Khaimah, and Fujairah.
If international shipping becomes available, it will be clearly announced on our website.
2. Order Processing Time
Orders are processed within 1–2 business days after payment confirmation.
Please note that processing may take longer during weekends, public holidays, or high-volume periods.
3. Shipping Options & Delivery Time
| Shipping Method | Estimated Delivery Time | Notes |
|---|---|---|
| Standard Shipping | 2–4 business days | Ideal for regular orders |
| Express / Same-Day / Next-Day Delivery | Same day to 24 hours (Dubai & Abu Dhabi), or next business day for other Emirates | Additional fees apply |
| Pickup Point / Click & Collect | Based on selected pickup location | May be free or low-cost |
Delivery times start once the order is handed over to the courier.
4. Shipping Fees
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Free shipping on orders above AED 200 (or as specified on the website).
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Orders below this amount will have a standard delivery fee calculated at checkout.
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Express delivery fees may vary based on location and package weight.
5. Order Tracking
Once your order is shipped, you will receive a tracking number via email or SMS/WhatsApp.
You can use this number to track your shipment directly through the courier’s website.
6. Delivery Delays & Issues
If your order is delayed, please check your tracking information first.
For delays beyond 7 business days, contact our support team so we can follow up with the courier or arrange a reshipment.
In cases of incorrect address or failed delivery attempts, additional redelivery fees may apply.
7. Taxes & Duties
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Within the UAE: No additional duties or hidden charges—the price you pay at checkout is final.
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For future international orders: Any customs duties or import taxes will be the responsibility of the customer.
8. Order Changes or Cancellations
You may cancel or modify your order before it is shipped.
Once the order is handed over to the courier, it cannot be canceled or changed.
Please follow our Returns Policy for post-delivery returns.
9. Customer Support
For any shipping-related questions, tracking assistance, or delivery issues, feel free to contact us through email, WhatsApp, or the contact form on our website.
Our team is always here to ensure a smooth and reliable delivery experience.
You can always contact us for any return question at instar2025@outlook.com.
phone : 01127042004
مكتب رقم -26J - ملك فروندز للستثمار ذ.م.م - القوز الصناعية3
