FAQs

Yes. Our products are formulated to suit a wide range of skin types, including normal, dry, oily, and combination skin. If you have sensitive skin, we recommend reviewing the ingredient list and performing a patch test before full use.

Yes. All Instar Cosmetics products are cruelty-free and are not tested on animals.

We use carefully selected ingredients inspired by nature and supported by modern formulation practices. Each product is developed to balance effectiveness, safety, and skin comfort.

Yes. Our products are dermatologist-tested to ensure they meet safety and skin-compatibility standards.

Results vary depending on skin type, product type, and consistency of use. Many customers notice improvements within a few weeks of regular use. For best results, follow the usage instructions provided with each product.

Yes. Our products are designed to integrate easily into most skincare routines. If you are using active treatments or prescription products, we recommend consulting a professional before combining products.

Store products in a cool, dry place away from direct sunlight. Always ensure lids and packaging are properly closed after use.

We accept secure online payments through trusted payment providers. Available payment methods are displayed during checkout.

Yes. All payments are processed through secure, encrypted third-party payment gateways. Instar Cosmetics does not store or have access to your payment details.

Orders can only be canceled or modified if they have not yet been processed or shipped. Please contact us as soon as possible after placing your order.

Orders are shipped from our fulfillment partners to ensure safe and timely delivery.

Shipping availability depends on your location. Shipping options and fees will be displayed at checkout.

Delivery times vary based on destination and shipping method selected. Estimated delivery timelines are shown at checkout once you enter your address.

Yes. Once your order is shipped, you will receive a tracking number via email to monitor your delivery.

We accept returns in accordance with our Return & Refund Policy. Items must be unused, unopened, and returned within the stated eligibility period.

For hygiene and safety reasons, opened or used skincare and personal care products cannot be returned unless they arrive damaged or defective.

To initiate a return, please contact our support team with your order number and details. Full instructions are provided in our Return & Refund Policy page.

Approved refunds are processed to the original payment method. Processing times typically range from 5–10 business days after inspection, depending on your payment provider.

Our products are developed with safety and quality in mind. Always follow the usage instructions provided. If irritation occurs, discontinue use and consult a professional.

No. Our products are cosmetic and wellness-focused and are not intended to diagnose, treat, or cure medical conditions.

Some products may fall under beauty or wellness categories. Always read product descriptions carefully and consult a professional if you have specific health concerns.

Yes, only as necessary to process orders, provide support, and improve your experience. Please refer to our Privacy Policy for full details.

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external sites. Please review their policies before providing personal information.

ou can reach us anytime at:

Email: support@instarcosmetics.com
Website: https://instarcosmetics.com

We aim to respond as quickly as possible during business hours.

If you can’t find the answer you’re looking for, feel free to contact us. Our team is happy to help.